Terms of Service

Last updated: 01 Dec, 2024

Welcome to Ekuine.com (“we,” “us,” or “our”). By using our website, products, and services, you (“user,” “you,” or “your”) agree to the following Terms of Service. These terms comply with UK laws and regulations, including the Consumer Rights Act 2015, GDPR, and other applicable laws. Please read them carefully before accessing or using our services.

1. Acceptance of Terms

By using Ekuine.com, you agree to these Terms of Service, our Privacy Policy, and any other agreements referenced herein. If you do not agree, you must stop using our services immediately.

2. About Us

Ekuine.com provides website design, marketing, and digital optimisation services for equestrian businesses in the UK. These services include but are not limited to:

  • Website development tailored to equestrian businesses.
  • Marketing and advertising optimisation.
  • SEO and social media strategies.
  • Business performance analytics.

We are based in 86-90 Paul Street, London, EC2A 4NE.

3. Eligibility to Use Our Services

To use our services, you must:

  1. Be at least 18 years old.
  2. Provide accurate, current, and complete information during the registration or onboarding process.
  3. Operate a legitimate business within the UK.
  4. Comply with all relevant laws and regulations applicable in the UK.

4. Services We Provide

Ekuine offers tailored services to help equestrian businesses thrive online. Each service will be detailed in your agreement, including its scope, cost, and delivery timeframe. While we strive for excellence, we do not guarantee specific results as they depend on factors beyond our control (e.g., customer engagement, market changes).

5. User Responsibilities

You agree to:

  1. Provide accurate and honest information about your business.
  2. Obtain and hold any licences or consents required for content shared with Ekuine (e.g., images, trademarks).
  3. Approve designs and content promptly to avoid delays.
  4. Use our services solely for lawful purposes.

6. Payment Terms

  1. Fees and Charges: Service fees will be outlined in individual agreements.
  2. Payment Methods: Payments are accepted via bank transfer, credit card, or other approved methods.
  3. Payment Schedule: Payments must be made in accordance with agreed terms (e.g., upfront payment or instalments).
  4. Late Payments: Delays in payment may result in suspension of services.

7. Cancellations and Refunds

  1. You have the right to cancel your agreement within 14 days of signing up, in accordance with UK consumer protection laws, unless the service has already been delivered.
  2. Refunds will only be provided for services not yet delivered. Once work has commenced, fees for completed stages will not be refunded.
  3. Cancellation requests must be made in writing to [Insert Contact Email].

8. Intellectual Property

  1. All intellectual property created by Ekuine (e.g., website designs, code, and marketing materials) remains our property until full payment is received.
  2. Upon full payment, you are granted a non-exclusive licence to use the deliverables for your business purposes.
  3. You retain ownership of any content (e.g., images, text) you provide to us for use in your project.

9. Data Protection and GDPR Compliance

We comply with the General Data Protection Regulation (GDPR) and other UK data protection laws.

  1. We will collect, process, and store your personal data securely in accordance with our Privacy Policy.
  2. You are responsible for ensuring that any customer data you provide to us for marketing purposes is collected lawfully and with consent.

10. Limitation of Liability

To the fullest extent permitted by UK law, Ekuine shall not be liable for:

  1. Any indirect or consequential loss, including loss of income, profit, or business opportunities.
  2. Errors, delays, or interruptions caused by third-party platforms or services.
  3. Any damages arising from misuse of our services.

Our total liability for any claim shall not exceed the amount paid for the specific service related to the claim.

11. Prohibited Activities

You agree not to:

  1. Use our services for unlawful or fraudulent purposes.
  2. Interfere with, damage, or disrupt our website or services.
  3. Copy, modify, or resell any part of our services without prior written permission.

12. Termination of Services

  1. We may terminate or suspend your account or services if you breach these Terms of Service.
  2. You may terminate the agreement at any time by providing written notice to [Insert Email].

If terminated, any outstanding fees for work completed will remain payable.

13. Complaints and Dispute Resolution

We are committed to resolving complaints quickly and fairly. If you are dissatisfied with our services:

  1. Contact us at [Insert Email or Phone].
  2. If unresolved, disputes may be referred to mediation in accordance with UK laws before pursuing legal action.

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms of Service

We reserve the right to update these Terms of Service at any time to reflect changes in our services or legal obligations. You will be notified of significant changes via email or our website. Continued use of our services constitutes acceptance of the updated terms.

16. Contact Information

If you have any questions or concerns about these Terms of Service, you can contact us at:

  • Email: hello@ekuine.com
  • Address: M2N.IO LTD, 86-90 Paul Street, London, EC2A 4NE

By using Ekuine.com, you acknowledge that you have read, understood, and agreed to these Terms of Service.